How to allow customer support to enter your event when needed?

In case your attendees reach out to Virtual Events through our support chat, we can better assist them if you allow us to enter your event if and when needed. 

To do this, it is necessary to check the box "Allow the support team to access this event in case  of need" when setting up the event. The support team also needs the event link.

So if you open a ticket for problems, always send the event link at the same time and check whether the check mark under Event Details is activated.